Seven days
You have seven days from the day a parcel reaches you to ask for a return or a replacement, and a grace period of three more days in which a replacement, but not a return, can still be asked for. The Orders page shows where each delivered order stands, and the request is made there: pick the item, tell us the reason, add a photograph where it helps, and choose where the money should go.
What can come back
An item comes back when something is wrong with what arrived, whatever the item, as the Consumer Protection (E-Commerce) Rules, 2020 provide. Nothing comes back for a change of mind.
| The reason you give | Return | Replacement | A photograph |
|---|---|---|---|
| It was broken or damaged in dispatch or delivery | Yes | Yes | Needed |
| It is not what the page described | Yes | Yes | Helpful |
| A different item arrived | Yes | Yes | Needed |
| It is a different colour, model or size from my order | Yes | Yes | Needed |
| It is faulty or does not work | Yes | Yes | Needed |
| Something was missing | Yes | Yes | Needed |
| It arrived after the promised date | Yes, unused | No | No |
A replacement may be offered; in some cases we can only refund. Our answer on the order says which.
- Items energised for you. Such an item is registered to you; it cannot be used by anyone else, and it cannot come back for a change of mind. If it arrives damaged, different or wrong, it is replaced, or refunded if you prefer: a new one is energised for you afresh and sent, or your money comes back. If it cannot be replaced, it is refunded. A damaged one stays with you; nothing is collected.
- Clothing. A size that does not fit is not a reason to return it; a size different from the one you ordered is. Clothing that has been worn or washed cannot come back.
- Incense, dhoop and resin come back only for a fault, opened or not.
Two things every request needs: the item with everything it came with, its packing, tag and, where one came with it, its certificate; and the order itself as proof of purchase, on the Orders page or as its invoice.
How it goes
- You raise the request on the Orders page. We answer within a day.
- If it is approved, a courier collects the item from the address it was delivered to; the pickup date is shown on the order. Keep the item in its own packing and have the order number to hand. A damaged item energised for you is not collected: the replacement simply comes.
- When it reaches us and is checked, the refund is initiated, or the replacement goes out the same day.
- If we cannot accept a request, the order says why. You can write to us if you think we have it wrong.
Where the money goes, and when
| How you paid | Where it goes back | How long |
|---|---|---|
| Online | The card, UPI or account you paid from | Three to five working days after we initiate it |
| Cash on delivery | A UPI id or bank account you name in the request | Three to five working days |
| Part payment | The online share as above; the cash share as a cash order | Three to five working days |
The refund is the price of the item, less its share of any coupon. Delivery and the cash-on-delivery fee are refunded too when something was wrong with what arrived.
A parcel refused or not delivered
A parcel refused at the door, or one the courier could not deliver because the address or phone did not work, comes back to us. When it is back, what was paid for it is refunded like a return: each item's price, less its share of any coupon, to where it was paid from. The delivery charge is kept.
An item energised for your order is not refunded when its parcel is refused or cannot be delivered: the rite was said over it for you.
If the parcel came back through the courier's failing, not yours, everything paid comes back. A cash order that is refused has nothing to refund, and we may stop offering cash on delivery to a number whose parcels are refused.
Cancelling an order
An order can be cancelled until it is dispatched: tell us, with the order number, at store@yagyanam.com or +91 88006 04588 (10 am to 6 pm IST, every day). Anything paid comes back in full, to where it came from, within three to five working days. Once a parcel has left us it can no longer be cancelled, though it can be refused at the door, as set out above.
Items energised for you
Every item that asks for a rite is energised for you, and the rite registers it to you. It cannot be said over the same item again for someone else, which is why such an item cannot be passed on or resold, and why it never goes back on our shelves. When one arrives damaged, different or wrong, it is replaced, or refunded if you prefer: a new one is energised for you and sent, or your money comes back; if it cannot be replaced, it is refunded. A damaged one we do not ask back, and it stays with you.
If something is not right
Write to store@yagyanam.com or +91 88006 04588 (10 am to 6 pm IST, every day), with the order number. A person answers, within one working day.