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The Yagyanam Store is run by Yagyanam, a GST-registered sole proprietorship concern in Gurugram, Haryana, GSTIN 06BYZPJ9731R1Z4. It is Yagyanam's own shop for the things a practice needs.
The store sells items: consultations and rituals are not booked here. Everything in this help centre is about what you buy from the store.
Two kinds of things, as the Categories menu in the bar sorts them:
Every item that asks for it is energised by our acharyas before it is packed, at no extra cost. Shop all shows everything on one page.
After your order is confirmed and before it is packed, one of our acharyas performs the rite the item asks for: a yantra is consecrated, a rudraksha is awakened, a murti is invoked.
It happens for every item that asks for it, at no extra cost. The Energised shelf gathers the items that are.
The energising is a rite performed in good faith. It is not a promise of any particular outcome, and it is not medical, legal or financial advice.
Between your order and its packing:
Yes. The rite is photographed and filmed, and once our team has checked them, the photographs and the film are kept with your order.
An order from before the rite was filmed may keep one photograph or film instead: tap See the proof.
Only the acharya who energises your item, and only what the item is and the name on its delivery address, which the rite is said in. Nothing else about you reaches them.
No. The energising is a rite performed in good faith, with the care the item asks for. It is not a promise of any particular outcome.
It is not medical, legal or financial advice either. For those, please see a doctor, a lawyer or a financial adviser.
The photographs on the product pages are of the actual items, or of the same batch, and the reviews come only from people who bought the item.
Where the product page says so, yes. The certificate travels in the parcel with the stone.
Keep it with the stone: if you ever return the stone, its certificate comes back with it.
A stone is suggested from your own chart, never from a mood or a wish. Two ways to choose:
Rudraksha, stone, brass, copper, clay and hand-woven cloth are natural and handmade; no two are the same. Small differences in size, shade, grain and finish are the nature of the thing, not a defect.
The pictures are of the actual items or their batch, and a screen shows colour its own way.
If what arrived is not what the page described, that is different: you can ask for a return or a replacement within seven days. See what can come back.
Measure before you choose: a size that does not fit is not a reason to return a kurta. A size different from the one you ordered is. See changing a size.
Only someone who bought an item can review it, and the review must be their own.
Every review is read by the shop before it appears.
We remove reviews that are abusive, that advertise, or that were not written by a buyer, and we never pay for one.
It takes a minute or two, and the cart keeps what you added if you stop part way.
You can browse and fill a cart without signing in; the cart is kept in this browser.
To check out, you sign in with your mobile number and the six-digit code we text you. That is the whole account: no password, no username. It is also how we show you your orders and reach you about a parcel.
The moment the shelf has the stock for it. You see it on your Orders page, and by email if you gave one at the checkout.
From there, each item that asks for it is energised after your order, before it is packed, and the parcel leaves within a day of that.
Yes. Prices are in Indian rupees and include GST, and every paid order comes with a GST tax invoice.
The price you see when you pay is the price you pay. If a price has changed since you added the item, the checkout shows the new one before you confirm.
Delivery is free above ₹999 and a flat ₹79 below that; cash on delivery, where the checkout offers it, adds a fee. Both are shown before you pay.
A coupon applies to the items it names, once per order. Enter it at the checkout and it shows as a discount line before you pay.
If you return an item that a coupon was used on, its refund takes the item's share of the coupon into account.
The checkout shows the ways open for your order:
Every charge is shown before you confirm.
Where the checkout offers it, you pay a share of the order online, shown before you confirm, and the courier collects the rest at your door. Unlike a full cash order, there is no cash fee.
If an item comes back, the online share goes back the way you paid it, and the cash share to a UPI id or bank account you name. See where the money goes.
Where the checkout offers cash on delivery, a fee is added to the order, and it is shown before you confirm.
Part payment, where offered, has no fee: a share online and the rest at the door.
If an item comes back through our doing (it arrived damaged, wrong or incomplete), the fee is refunded too.
Yes. Online payments are taken by Razorpay, a payment aggregator authorised by the Reserve Bank of India.
Your card, UPI or bank details go to Razorpay directly; the store never sees or stores them. We keep only the payment reference Razorpay returns, the amount and the time, because the invoice must say so.
No. The order waits on your Orders page, marked as unpaid. Then either:
If money left your account but the order still shows as unpaid, write to store@yagyanam.com with the order number and the reference your bank shows, and we will trace it.
Yes, a GST tax invoice for every paid order. It appears on the order on your Orders page once it is issued, to view, download or print.
Keep it: with the order itself, it is your proof of purchase if an item ever needs to come back.
Three to seven days from dispatch for most of India; remote pincodes can take a little longer.
Before that, an item that asks for a rite is energised after your order, before it is packed, and the parcel leaves within a day of it. You can follow it all on your Orders page.
Nothing on orders above ₹999. Below that, a flat ₹79, shown before you pay.
When an item comes back through our doing (it arrived damaged, wrong or incomplete), delivery is refunded as well.
Yes. The tracking id appears on the order the moment the courier collects the parcel, and your Orders page follows it from there.
Not yet. The store ships across India, and we will say so here the day that changes.
Please check the parcel when it arrives, and tell us within seven days if it is damaged.
Because the fault is ours, delivery and any cash-on-delivery fee are refunded as well.
An item energised for you is replaced, or refunded if you prefer, and a damaged one stays with you. Nothing is collected.
Raise a request on your Orders page: pick the item, choose Something was missing, and add a photograph of what arrived, with its packing.
You can have the missing item sent or its price refunded, and because the fault is ours, delivery is refunded too.
From your Orders page, within seven days of delivery, with the order as proof of purchase:
See what can come back, and how to ask.
An item energised for you comes back only if it arrived damaged, different or wrong, and then it is replaced, or refunded if you prefer.
Keep the item in its own packing, and have the order number to hand for the courier. A damaged item energised for you is not collected: the replacement simply comes.
Every request needs the item with everything it came with, its packing, tag and any certificate, and the order as proof of purchase, on the Orders page or as its invoice.
The reason you give decides what can follow:
| The reason you give | Return | Replacement | A photograph |
|---|---|---|---|
| It was broken or damaged in dispatch or delivery | Yes | Yes | Needed |
| It is not what the page described | Yes | Yes | Helpful |
| A different item arrived | Yes | Yes | Needed |
| It is a different colour, model or size from my order | Yes | Yes | Needed |
| It is faulty or does not work | Yes | Yes | Needed |
| Something was missing | Yes | Yes | Needed |
| It arrived after the promised date | Yes, unused | No | No |
A change of mind is not a reason. An item energised for you comes back only if it arrived damaged, different or wrong, and it is replaced, or refunded if you prefer.
A size that does not fit is not a reason to return a kurta, so measure against the size guide before you choose. If the size that came is not the one you ordered, it comes back, within seven days of delivery:
The kurta comes back unworn and unwashed, with its tag.
Only if something was wrong with it: damaged, faulty, not as described or not what you ordered, within seven days of delivery. The same goes for dhoop and resin.
Opened or not, nothing comes back for a change of mind.
The order says why.
If you think we have it wrong, write to store@yagyanam.com with the order number. A person reads it and answers within one working day.
Three to five working days after we initiate it.
We initiate a refund when the item reaches us and is checked; for a cancelled order, when the order is cancelled; for a parcel refused at the door, when it is back with us. See where the money goes.
| How you paid | Where it goes back | How long |
|---|---|---|
| Online | The card, UPI or account you paid from | Three to five working days after we initiate it |
| Cash on delivery | A UPI id or bank account you name in the request | Three to five working days |
| Part payment | The online share as above; the cash share as a cash order | Three to five working days |
The price of the item, with its share of any coupon taken into account.
Delivery and the cash-on-delivery fee are refunded as well when something was wrong with what arrived.
A cancelled order is refunded in full. A parcel refused at the door is refunded like a return, less the delivery charge. See a refused parcel.
When you raise the request on your Orders page, name a UPI id or a bank account. The refund goes there within three to five working days of being initiated.
For a part payment, the online share goes back the way you paid it, and the cash share to the UPI id or account you name.
Not for now. A refund goes back the way you paid, or to a UPI id or bank account you name for a cash order. See where the money goes.
Yes, until it is dispatched.
Once a parcel has left us it can no longer be cancelled. Two things you can still do:
A parcel refused at the door, or one the courier could not deliver because the address or phone did not work, comes back to us. When it is back:
If the parcel came back through the courier's failing, not yours, everything paid comes back. A cash order that is refused has nothing to refund.
We may stop offering cash on delivery to a number whose parcels are refused.
We may decline or cancel an order that we cannot fulfil, that a payment provider flags, or that appears to be a resale purchase.
If we do, anything paid on it is returned in full.
With your mobile number and the six-digit code we text you. There is no password to remember, and no other way in.
Keep the code to yourself: an order placed from your signed-in session is yours.
On your Orders page, once you are signed in; it is in the menu under your circle at the end of the bar. Each order shows:
On the Addresses page, in the menu under your circle at the end of the bar; on a phone, in the store's menu.
The checkout starts with your default address, and the others stay one tap away.
Tap the heart on any item to keep it for later. The wish list needs you to be signed in, so it is there whichever device you come back on.
Tell us at once, at store@yagyanam.com or +91 88006 04588 (10 am to 6 pm IST, every day).
Keep the six-digit code to yourself. It is only ever typed into the store's own sign-in, never given to a person, and an order placed from your signed-in session is yours.
Write to store@yagyanam.com and ask for your account to be erased. We answer within seven days.
Your addresses, wish list and chats go with it. Orders and invoices are kept for eight years, because accounting and GST law require it.
A single chat with Shambhavi you can delete yourself: each has Delete beside it in the chats list.
Shambhavi is the store's guide. Tell her what you are going through, in your own words, and she finds what fits from the store's shelves.
She also answers questions about orders, delivery, payments and returns, from the same answers as this page. She knows the store's own shelves, and nothing beyond them.
She is in the corner of every store page, and on her own page.
No. Anyone can talk to her.
A guest's chats are kept in this browser, and move to your account when you sign in.
Yes. Give her your date of birth, the time as exactly as you know it, and the place. She casts your chart and reads it as the tradition does, to suggest a stone or a practice: a suggestion, never a prediction and never a promise.
To ask a person instead, talk to our team.
Or write to us from the Contact page.
Yes, so she can answer with what came before, and so you can come back to a chat.
They are kept until you delete them, or the account; each has Delete beside it in the chats list. A guest's chats are kept with this browser, and move to the account on signing in.
Only what the store uses, and nothing it does not:
| What | Why we keep it |
|---|---|
| Your name, mobile number and email | To sign you in, to send your order's updates by email (and by SMS where offered), and to send the receipt |
| Delivery addresses | To deliver the parcel, and to spare you typing it again |
| What you order and pay | To fulfil it, to issue the tax invoice, and to handle a return |
| Your wish list and cart | So they are there when you come back |
| Reviews, return photographs, chats and messages | Only what you choose to send, for the reason you sent it |
| A newsletter address | Only if you sign up, to tell you when something new arrives |
None of it is ever sold. The privacy policy has the full account.
Nobody else receives your data, and it is never sold.
A few of its own, and none for advertising:
Clearing them empties a guest cart and signs you out; it deletes nothing from an account.
| What | For how long |
|---|---|
| Orders, invoices and payment references | Eight years, as accounting and GST law requires |
| Your account, addresses and wish list | Until you delete them, or the account |
| A guest cart | A year from its last change |
| Return requests and their photographs | Eight years, with the order they belong to |
| Your chats with Shambhavi | Until you delete them, or the account |
| A newsletter address | Until you unsubscribe; then only so it is never mailed again |
| Messages to us | Two years after the last reply |
Write to The Grievance Officer, Yagyanam, at store@yagyanam.com or +91 88006 04588 (10 am to 6 pm IST, every day). Under the Digital Personal Data Protection Act, 2023, you may:
We answer within seven days. If that leaves you unsatisfied, you may complain to the Data Protection Board of India. Consent given or withdrawn through a registered Consent Manager counts the same.
Write to store@yagyanam.com and we take you off the list. The address is then kept only so that it is never mailed again.
The store is for adults. We do not knowingly take an order from, or keep the data of, anyone under eighteen.
A parent or guardian who believes we have should write to us, and it will be removed.
A person answers, within one working day. If it is about an order, have the order number to hand.
Write to The Grievance Officer, Yagyanam, at store@yagyanam.com or +91 88006 04588 (10 am to 6 pm IST, every day), with the order number. Most things are settled in a day.
Our terms are governed by the laws of India, and the courts in Haryana have jurisdiction, subject to your right under consumer law to approach the forum nearest you. Nothing limits your rights under the Consumer Protection Act, 2019.
After your order is confirmed and before it is packed, one of our acharyas performs the rite the item asks for: a yantra is consecrated, a rudraksha is awakened, a murti is invoked.
It happens for every item that asks for it, at no extra cost. The Energised shelf gathers the items that are.
The energising is a rite performed in good faith. It is not a promise of any particular outcome, and it is not medical, legal or financial advice.