Privacy Policy | Yagyanam Store

Who is responsible

The Yagyanam Store is run by Yagyanam, a GST-registered sole proprietorship concern, GSTIN 06BYZPJ9731R1Z4. For this notice, that is the Data Fiduciary under the Digital Personal Data Protection Act, 2023. Questions and requests go to The Grievance Officer, Yagyanam, at store@yagyanam.com or +91 88006 04588 (10 am to 6 pm IST, every day).

What we collect, and why

What	Where it comes from	Why we need it
Your name, mobile number and email	The login, the checkout and the Contact page	To sign you in with a one-time code, to send your order's updates by email and, where offered, by SMS, to reach you about an order, and to send the receipt
Delivery addresses	The checkout and the Addresses page	To deliver the parcel, and to spare you typing it again
What you order, when, and what you paid	Every order	To fulfil it, to issue the tax invoice, and to handle a return
Your wish list and your cart	The hearts you tap and the items you add	So they are there when you come back
Reviews and photographs you post	The product pages, only after you have bought the item	To show other buyers what the item is like
Return requests and their photographs	The Orders page	To decide the request and collect the item
Your chats with Shambhavi, and any photographs you add to them	Shambhavi's chat, in the corner of every store page and on her own page, with the page you asked from	So she can answer with what came before and with what you were looking at, and so you can come back to a chat
A newsletter address	The footer, or "Notify me" while the store is closed for maintenance, when you sign up	To tell you when something new arrives, when the store is open again, and about offers
Messages to us, and a request to talk to our team	The Contact page, and Talk to our team in Shambhavi's chat	To answer you, and to call or write to you as you asked
How the store is used: the pages seen and for how long, where a visit came from (a search, a social site, a link, a campaign), the kind of device and browser, and the city	Your browser, as you look round the store	To count visits and see which pages help, so the store gets better. A random number in a cookie of the store's own tells a returning visitor from a new one; it says nothing about who you are. No third-party tracker, no full IP address kept, nothing sold

We ask for nothing we do not use. A mobile number is the way in and the way we reach you about a parcel; we never sell it, and it never enters an account through a delivery form.

If you start a checkout and don't finish, we may send you one email reminder. You can stop these at any time.

Payments

Online payments are taken by Razorpay, a payment aggregator authorised by the Reserve Bank of India. Your card, UPI or bank details go to Razorpay directly; the store never sees or stores them. We keep only the payment reference Razorpay returns, the amount, and the time it arrived, because the invoice must say so.

Where the checkout offers them, cash on delivery and the balance of a part payment are collected by the courier at your door; nothing about them is stored beyond the amount due and the fact that it was paid.

Cookies and the cart

The store sets a small number of cookies, all its own and none for advertising: one that remembers your cart, your wish list and your orders while you are not signed in; one that says you are signed in; one that remembers whether you prefer light or dark; and two that count visits, a random number kept a year and one that marks a visit for half an hour. Clearing them empties a guest cart and signs you out; it deletes nothing from an account.

Who else sees it

Couriers receive your name, address and mobile number, and nothing else, to deliver the parcel and to collect a return.
Razorpay receives what a payment needs, as above.
Zoho Books, the store's accounting software, receives what a tax invoice must carry: your name, email and mobile number, the billing and delivery addresses, a GSTIN and business name if you gave them, and what you ordered, paid and had refunded. The invoice and any credit note are made there, and the store's accounts are kept there.
The acharya who energises your item sees what it is and the name on its delivery address, which the rite is said in. Nothing else.
Our own cloud provider hosts the store's records in India. Nobody else receives your data, and it is never sold.

How long we keep it

What	For how long
Orders, invoices and payment references	Eight years, as accounting and GST law requires
Your account, addresses and wish list	Until you delete them, or the account
A guest cart	A year from its last change
Return requests and their photographs	Eight years with the order they belong to
Your chats with Shambhavi	Until you delete them (each has Delete beside it in the chats list), or the account. A guest's are kept with this browser's store cookie, and move to the account on signing in
A newsletter address	Until you unsubscribe; then it is kept only so it is never mailed again
Messages to us	Two years after the last reply
Visits: the pages seen, where a visit came from, the device and the city	Thirteen months; after that only daily totals, which name no-one

Your rights

Under the DPDP Act you may ask what we hold about you, have it corrected or erased, withdraw consent, and nominate someone to act for you. Write to the Grievance Officer at the address above; we answer within seven days. If that leaves you unsatisfied, you may complain to the Data Protection Board of India. Consent given or withdrawn through a registered Consent Manager is honoured equally.

Children

The store is for adults. We do not knowingly take an order from, or keep the data of, anyone under eighteen; a parent or guardian who believes we have should write to us and it will be removed.

Changes to this notice

Material changes are announced on the store at least seven days before they take effect. The date at the top is the date of the current text.